Turbo Tourney Support Policy
Support Policy Overview
We have established a support
policy to ensure that we are able to effectively support our products
and services into the future.
Software Support
We will provide technical support and product fixes for
the current version (currently Version 2010) of Turbo Tourney and Turbo Tourney
Pro. For prior versions, we will still support you by answering
any questions you have, however, we will probably not be releasing
fix updates or enhancements to prior versions.
Web Services Support
Certain integrated web services take advantage of and use resources
of the TurboTourney.com web site which is a shared resource for
thousands of pool managers across the country. These services are
included in the price of the software for one "season"
so that we can continually improve these features into the
future. If you want to continue using these services year after
year you will need to always use the latest version of Turbo Tourney.
Applicable services include:
- Pairings/Results Templates
- Deploy via Web (Simple)
- Deploy via Web (Basic)
- Internet Add-On
For Turbo Tourney 2010 the “season” is defined as the 2010 college basketball tournament.
For Turbo Tourney Pro 2010 the “season” is defined as starting with the 2010 ESPN Bracket Buster through the 2010-2011 NFL Playoffs.
Simple/Basic Web Deploy Service Support
You may process up to 1000 entries per tournament using the Simple/Basic
Web Deployment. This is to ensure there is sufficient bandwidth
available for all pool managers and players equally.
If you need the ability to process more than 1000 entries for a given tournament then you should consider using the Advanced method of web deployment which runs on your own server. If you are unable to use your own server then contact us to discuss alternative options.
Support Policy FAQ
For the answer to many common questions regarding our support policy,
please visit our support policy Frequently
Asked Questions page.
What Customers Are Saying
"We needed a turn key profitable solution on the fly and Turbo Tourney was the perfect solution.
It was easily customizable to fit into our existing site design and when we needed support - they were
there for us!"
Internet Marketing Manager
Clear Channel Cleveland
"We use on-air promotion to drive our television viewers to 'Iowa's Largest Office Pool' on our
web site. We needed a reliable program to handle a large volume of contestants, and Turbo Tourney was the
perfect fit."
New Media Director
KGAN-TV
Help Me Choose
Not sure which product is right for you? By answering a few short questions, we will be able to give you a specific recommendation about which Turbo Tourney product is right for you. Let's get started!
